Argument Always Comes with Clear Understanding

Traditionally many people said,' how to win more arguments' or 'how to fight with effectively argument', but to me that the better argument always comes with more understanding. The more you understand, you may know your opponents before attack more valuable information to fact that your arguments are giving better advices and ideas. There could be helpful for each of the problem occurred. For instance, recently I have encountered a weird case which related to my jobs. I am handling various type of patterns customer currently especially they are from China. Every customer has their business pattern to running thir business with us.

Some successful business people always urged us that we should putting 10x times effort to manage the China customer before your business get into the drain. What happened with this value customer for being complaint us that we have mismanaged the products. To what certain extent, I usually will get rectify the problems before to handle up over it to top management to finalised the decision. Due to miscommunication between me & customer, I can't really blame myself and my colleagues. The main reason is we didn't proof any with business letter and agreement.

We have keep nothing. And we expected initially it started smooth from production to shipment, you are actually fighting against the argument which has been rose by customer end of the day. We have done mistakes where we keep nothing to show it both parties have agreed. We, however, are mismanaged the information. This is on what initially we should expected happened after things have in order. I was not bad too, I was trying to figure out the statement which the customer's has been agreed. Nothing extra and proven the statement end up to argument. Do you think it is my fault? Something did and something did not. I found the problem was the communication between me & my colleague's. Nevertheless, she also alert that the problem had raised where we must look at the solution instead of the problems.

Marketing terms, "the customer is always right." What else in your mind now? I don't mean I am correct and customer's given misused information. I of course was arguing with customer on the information provided has not accurate on what we received. I just wish more understand what actually happened on this problem. To solve the problem, we must understand the whole exact problem that we faced.